Safe by
design.
Every match on BootHop is protected by identity verification, escrow payments, and a strict no-details-before-payment policy. Safety isn't a feature — it's the foundation.
8-stage verified pipeline
Trip or delivery posted
System finds a compatible match
Both parties confirm intent to proceed
Identity documents verified for both
Funds locked in escrow via Stripe
Details shared — delivery underway
Both parties confirm delivery
Payment sent to traveller
Four layers of protection
Identity Verification (KYC)
- Passport or Driving Licence scan
- Live selfie face-match
- Powered by Stripe Identity
- Required for BOTH parties before details are shared
Escrow Payments
- Sender pays into Stripe escrow — not the traveller
- Funds are locked until delivery is confirmed
- Automatic release on mutual confirmation or timeout
- Full refund if match fails before KYC
No Details Until Safe
- Phone numbers hidden until KYC + payment are complete
- Exact meeting location revealed only then
- In-app messaging keeps all contact traceable
- Zero exposure of personal data during matching
Customs Compliance
- Every user signs our customs responsibility declaration
- Prohibited items blocked at listing stage
- AI-powered compliance check on every submission
- Traveller is never liable for undeclared sender contents
Prohibited Items
Accounts permanently banned for violations
Sending on the UK → Nigeria corridor?
Here's what both sides need to know
For Senders
- You are responsible for ensuring your item complies with Nigerian Customs Service (NCS) import rules
- Personal effects and gifts up to a reasonable quantity are typically duty-free
- Electronics must be declared honestly — import duties may apply on arrival
- Food items must be factory-sealed and NAFDAC compliant to clear customs
- You sign a declaration confirming contents — false declarations lead to permanent ban
For Travellers (Booters)
- You are never liable for contents you did not pack and were not informed of
- You have the right to inspect any item before accepting the match
- Refuse any item you are uncomfortable with — no penalty applies
- BootHop's customs declaration places legal responsibility on the sender
- UK travellers: personal effects carried for others may be questioned at Nigerian customs — carry the BootHop match confirmation
Need more guidance? The Nigerian Customs Service (customs.gov.ng) publishes the current passenger baggage allowances and prohibited items list. UK export restrictions are governed by HMRC and the Export Control Joint Unit.